Customer Testimonials

High level of service

Wonderfully well and truly thrilled with high level of service!

-Helene, Blakeslee

Fabulous

Fabulous, showed up, knowledgeable, explained everything.

-Dorothy, Lords Valley

On time, extremely courteous

It went great. The two men from Wire Guys were on time, extremely courteous, knowledgeable and professional. They got right to work and were done in less time than expected.

-Richard, Noxen

As soon as I call, they come

Our experience has been wonderful. They did a great job. There was one time that the generator did not work. It did not kick in when it was supposed to. I called them and they were there that morning. They are excellent. I have a contract for $250. The quality of their service was very good. They are very responsive. As soon as I call if I need them, they come. So punctual are they that as he was approaching my place maybe 20 minutes away, he calls to tell me he would be there in 20 minutes. They are good. I have already told a friend about them.

-Rich, Weatherly

Always on time

Conducted the annual tune-up of our generator. The technician is always on time, very professional and does a thorough job.

-Jo, Shickshinny

Will call again!

I've used this company before. They always give you an estimate in advance.... They always clean up when they are finished and dispose of any parts they've replaced. The technicians are very polite and professional. I will call them again!

-Lorna, Hazleton

Strongly recommend

The work was done very professionally and we are very satisfied with the job. They were on time, diagnosed the issue and performed the repair work the same day. We would strongly recommend them and intend to hire them again.

-Avinash, Mountain Top

Complete confidence

We wish to commend on Fred, Anthony Marconi and Gina or their fine work in assisting us with the installation of our new Transfer Switch. On Thursday, December 31, 2015 at approximately 9:30 am, Mr. Tony Marconi arrived at our home in Bath, Pennsylvania to install a transfer switch for our portable generator. We were struck with the complexity of this installation and with his knowledge of what to do. It did not take long for us to have complete confidence in him. When he finished, he checked all the connections more than once and tested the switch. Everything operated correctly. We are pleased with Tony’s work. He not only demonstrated he knew what he was doing, but also that he was very patient with us as we had a number of questions along the way. The Wire Guys really know their business! We were also pleased with Mr. Fred Johnson who visited with us twice providing excellent information and answering all of our questions. He too was knowledgeable, courteous, thorough and professional. He was also prompt in returning our calls even after the installation. In calling your company a number of times, we spoke with Gina Salvi who was most patient and courteous. We are sure you already know how fortunate you and your company are to have Tony, Fred and Gina working for you. Thank you very much for the fine work you do in helping your customers to make it through power outages with less stress and strain.

-Barry, Bath

We recommend highly

We had a very positive experience with the Wire Guys. The salesman was knowledgeable, courteous and professional. He showed up on time. He coordinated the implementation promptly. We received a follow up call to set up our install the very next day. They were clear on what was our responsibility and what services they would provide. The technicians were great - again knowledgeable, prompt, and courteous. They were respectful of our home when entering. They always knocked and wore booties over their shoes so mud would not be tracked into the home. There was a delay in getting our power turned back on by our power company. The technicians fired up the new generator for our comfort and stayed very late to coordinate with PPL staff to ensure our power was restored before they left. No debris was left. Our property was very clean. Because it was very late (and dark) when they finished, they came back again to instruct us fully on the operation of the generator. Would recommend this company highly.

-Teresa, Danville

Outstanding performance

From the first moment I called, Carey set the standard for the customer oriented service I received from everyone at Arc Electric. Carey's cheerful voice immediately set a positive first impression of Arc Electric. I learned from Fred that your organization would work with me to accommodate my special request to maintain the integrity of the beautiful log home I bought in Bear Creek. Fred was always prompt to respond to my questions and requests. My Generac was installed on a cold rainy day in December 2013. Young Tony was the electrician who has the quiet assurance and confidence in his skills uncommon in someone so young. He worked with the customer's specification for underground wiring and panel box placement. I was ready for the install thanks to the planning work with Fred. I have had experience with union electricians on one other occasion and was impressed then with their dedication to quality and supporting the customer in achieving an installation under rigid time constraints. Tony exhibited that same enthusiasm to deliver quality. After the successful install, Tony made sure all electrical functions in the house were whole. That's when he discovered the well pump was not turning off. Tony stayed with the problem for two hours, calling his network of electricians for support. The culprit was a faulty relay. Somehow Tony solved the problem and left the customer happy. The problem was not Tony's and he could have left me to find a plumber to resolve the issue. Without hesitation, he worked the problem to solution. An outstanding performance representing your organization. Working with your accounting people was similarly refreshing in speaking with friendly, interested staff. Thank you for the leadership you bring to your company and to your employees.

-John, Bear Creek Twp.

Perfect, spotless, delightful performance

Hi....I just wanted to tell you that my husband Bill and I could not be happier with the service we have received from your company in the persons of Tony Marconi and Kyle Comstock. They were here today installing our new whole-house generator, and they did a PERFECT job. They arrived promptly, and worked hard all day. They were professional, knowledgeable, and just delightful personally. They explained everything so thoroughly and checked and double checked to be sure everything was functioning perfectly. They left everything spotless and neat (and they were even nice to our silly little dog Fiona, who followed them around convinced they had come only to admire her). I have severely impaired vision from diabetes and am on a kidney transplant waiting list, anticipating he possibility of home dialysis set-up. This generator and the ease of its automatic testing and operation has given us such a wonderful feeling of security, and for this too, we are grateful to your company. We were also very happy with your rep who visited us a few weeks ago to make recommendations and give us an estimate. (unfortunately, I don't have his name, but I'm sure it's in your records). He was also very knowledgeable and explained everything so clearly that we signed the contract on the spot. Prior to this, your electrician Zack wired our newly-built sunroom, and his outstanding performance is the reason we asked him to let you know we wanted an estimate on the generator. He was as professional and personable as every one of your company representatives has been. Please inform your owner (I believe Tony said her name is Elaine Judd) how proud she can be of all of you. Bill and I were both managers in our professional life (before this joyous time of retirement), so we are well aware of the challenges of attracting and retaining talented employees and establishing a corporate culture of excellence and customer service. Ms. Judd has obviously mastered this talent, and we congratulate and thank her. Be assured, we will happily recommend your company to everyone we talk to. And I will be telling the realtor who helped us find our dream home here that she should feel very comfortable about using you or recommending you to her clients. Thank you all.

-Maggie and Bill (and our little dog too), Pocono Summit

Patience beyond words, astounding pace

We have just experienced something that we assumed had been lost for quite a while. We are referring to neat, conscientious, knowledgeable hard workers with pleasant attitudes. We would certainly like to comment about two such workers currently working for your company, Mr. Tony Marconi and Mr. Kyle Comstock. They arrived promptly today and began their long tedious digging to install to perfection our brand new Generac generator. The patience endured while working on our property is beyond words. Although our terrain is rocks, boulders, and more rocks and more boulders, that did not deter them from continuing to dig at a pace that was astounding even when some of their equipment shattered in the process. What a sight to behold! The work done inside our house was done promptly and everything was left neat and clean. We shall inform others of your company; and we commend you for hiring such hard, diligent workers. They are definitely NOT a thing of the past, but a big PLUS for your company.

-Harry & Anna, Hazleton

Prompt & efficient

Technicians showed up promptly. Both technicians were very cordial, professional and knowledgeable. They worked very efficiently and caused minimal disruption to our day. Techs covered their shoes with booties whenever they entered our living area. ( it was a sloppy day and this was much appreciated ). Were thorough with their work. Sought our input whenever decisions about placement or other items were required and gave us good advice on some things we had not through. Provided us a good overall explanation of how our system worked, required maintenance, and what we could expect before they departed. cleaned up any and all debris from the installation process. Answered all our questions about everything. We were very pleased with the techs and the whole installation process

-Brad, White Haven

Made involved job look easy

Excellent, if only all business provided this level of service! Great about the entire process, made an involved job look easy! Very Happy with what I got, today saying that in 2013 is pretty rare unfortunately. These guys are great !

-Howard, Lehighton

Thorough & accommodating

The same guy comes back every year. He does a very thorough job, takes his time and lets us know what we can do to keep the unit running smoothly. He also lets us know everything he did to the unit. They always give us a reminder when we are due for service. Scheduling appointments is fine and they accommodate our schedule. The communication on billing is good. I have recommended their service to others.

-Kim, Sugarloaf

Costs very reasonable

They are phenomenal. They straightened out our generator that a different service provider had wired incorrectly. The service provider who incorrectly installed the wiring didn’t take any accountability. We could have had a catastrophe as the house could have burned to the ground. The Wire Guys started with the generator and worked to the inside and tested it to make sure it was right and gave a thorough explanation on everything as it was done and gave us a clean bill of health. Their costs were very reasonable for their skill level and knowledge. I have them on speed dial. I would give them an A+.

-Tom, Lehighton

Dependable professionals

Terrific. These men are always friendly and polite. Makes you feel comfortable with them. And, they obviously know their job. I am confident that our generator will continue to work just fine and if I have any issues, I will call the WIRE GUYS in a heartbeat! It is refreshing to have dependable, polite service done by professionals.

-Ann, Danville

Excellent annual service

Did very well on first annual servicing of standby generator. Arrived on time. Very friendly and knowledgeable. Explained well. Did an excellent job. Cleaned up well after completing work. Would definitely use again.

-Ed, Danville

Tireless & clean

Thanks for the great service your company provided with respect to our recent purchase and installation of our new Generac home generator. You not only answered our questions and gave us an immediate cost, but coordinated with our propane dealer to make sure they were here on the day the generator was to be installed. We thought we needed a bigger generator but you explained how the 17kW would fit all of our needs. Unfortunately this was not the case with the first electrician we contacted for a bid who was more than happy to sell us a bigger generator than we actually needed and then told us we would have to wait five days for the estimate. Most importantly, a big thank you to your electricians who worked tirelessly all day with the installation. They were both courteous and professional. Gave us easy to understand instructions on the use of the generator and did a great job in cleaning up afterwards. Thank you for an excellent job. We look forward to utilizing your services in the future.

-Jerry & Carol, Palmerton

High level of service

We found your office staff and service electrician to be very professional in their approach to the work. He did exactly what he said he would do and when he said he would do it. It sounds simple but it is not practiced by many service organizations. The office staff was always polite, kind and accurate, we especially liked the follow up phone call after the work. This level of service is greatly appreciated by us when we engage contractors to perform work at our home. We will gladly refer you to our friends and family.

-Fred, Sugarloaf

Saved our party!

On Tuesday the 27th, during our little dinner celebration for our daughters 40th birthday, Weatherly lost power for 45 minutes. The generator kicked in seconds after the lights went out…we continued without missing a beat!

-PJJ, Weatherly

Know how to get the job done

Your technician is a great asset. Great service - he knows his stuff and how to get the job done.

-Frank, Eagle Rock

Would recommend to anyone

My thanks go out to your installers for a nice job installing our standby generator and automatic transfer switch. They were neat and efficient and returned promptly when I called to tell them that the propane line was installed. The install gives my wife and I great peace of mind since we care for my mother-in-law and now we rest assured that if we are away and the power goes out she will not be left in the dark. Thanks to The Wire Guys for a very professional job, we would recommend their services to anyone.

-John, Weatherly